The guide
Rules, licences and tax
A refund policy is the first thing a Saudi store publishes that someone else can hold it to, and copying the old shop-sign line about final sales does not make it binding; consumer-protection rules leave a buyer who receives a defective or misdescribed item with a claim no footer can write away. Made-to-order printing changes part of that, though not the part sellers hope: a piece produced after the customer pays never goes back on a shelf, so excluding a change-of-mind return is fair, while the guarantee against defects and wrong prints stays where it was. The same gap runs through commercial registration, VAT registration and invoicing, and the conformity certificate customs wants before a shipment clears, and each of them attaches to the first order rather than the first profit. Tamm carries what a platform can: the buyer's tax invoice for orders in your store, the payment, the printing and the shipping. The commercial registration and the return policy your customer reads before paying stay in your name. Operations can be handed over. Liability cannot.
3 articles on this topic
- Rules, licences and tax
VAT in Saudi Arabia Starts at a Number, Not a Date
The standard rate is 15% and nobody argues with it. What decides whether you register are two other numbers, counted over a period that is not the year you think it is.
7 min read - Rules, licences and tax
Saudi Commercial Registration Without an Expiry Date
Royal Decree M/83 replaced renewal with an annual confirmation and took the expiry field off the certificate. What actually changed on 3 April 2025, and what it means for selling online.
9 min read - Rules, licences and tax
How to Write a Return and Refund Policy for Your Online Store
A clear return and refund policy builds trust and cuts disputes. A practical guide to what your policy should include, with a ready template and general notes.
5 min read