Terms and Conditions of the Tamm Services

In these terms:

• The Company or Tamm: the company named above, any of its affiliates, and every digital channel it runs to deliver its services, including websites, dashboards, programming interfaces and applications.
• The Services: the Tamm platform for building and running a store, including the agent, the AI-based tools and the plans, manufacturing and print-on-demand services, storage, order preparation, packing, shipping and returns handling, the registration and renewal of domains through the Tamm dashboard, and the digital tools the Company provides with them. The Company provides domain registration as a reseller of the domain registration services of an ICANN-accredited registrar (the "Registrar"), and that service is governed by these terms and by the Domain Registration Agreement.
• The Client: any natural or legal person who opens an account with the Company or requests any of its services.
• The Account: the Client’s account in the Tamm dashboard, including the wallet and the connection data.
• Sales Channel: the Client’s own store on the Tamm platform, through which it sells to its customers, and any other sales channel the Company may in future allow the Client to connect to its account.
• The Recipient: the person who buys from the Client through a Sales Channel and to whom an order is shipped.
• An Order: a manufacturing, preparation or shipping order that reaches the Company from the Client directly or through the Sales Channel.
• Blanks: the base products in the Company’s catalog on which the Client’s designs are printed.
• Content: any file, design, text, image or mark the Client uploads or directs the Company to use.
• The Wallet: the prepaid balance in the Client’s account from which the fees not taken out of a sale are deducted, such as samples, shipping stock to the warehouse and return shipping.
• Third-party services: any service not owned by the Company, including carriers, payment providers, AI model providers, any outside sales platform the Company may allow in future, hosting and analytics providers.

• The Company is a provider of manufacturing, printing, storage, preparation and shipping services that executes the Client’s orders according to its instructions, and is not a party to the sale between the Client and the Recipient.
• The Client alone is responsible for its Sales Channel, the products it lists there, its prices, its policies, its product descriptions, and for performing its obligations towards the Recipient, including invoicing, tax, refunds and communication.
• The Company is not bound by any promise or warranty the Client gives the Recipient beyond what these terms provide.
• Any dealing between the Client and a third-party service provider, including any outside sales platform, is an independent relationship governed by that party’s terms, and the Company is not liable for that party’s breach of its obligations.

• The Client complies with the laws and regulations relevant to its business, including those on electronic commerce, consumer protection, cybercrime, intellectual property and personal data protection.
• The tax invoice for the Client’s sales to the Recipient is issued from the Client’s Tamm store on the tax details the Client provides, and the Client remains responsible for those details and for its tax obligations. The Company issues its tax invoices for its services to the Client.
• The Client will not ask the Company to manufacture or ship any product that is prohibited by law or that infringes the rights of others.

• The Client sells to its customers from its store on the Tamm platform. The Company does not currently allow the Client’s account to be connected to outside sales platforms; if it does, the connection is subject to these terms and to that platform’s terms.
• By asking to move its store from another platform, the Client authorises the Company to read that store’s public data and the files the Client uploads, such as products, categories, brand identity and customer details, for the sole purpose of creating them in the Client’s account after the Client reviews them. The Client confirms that it has the right to move this data and is responsible for the lawfulness of moving its customers’ data.
• The Company does not guarantee that any move is complete or accurate, and the Client reviews what was moved before publishing it.
• The Client acknowledges that data reaching its store is processed as received, and that the Company verifies addresses and recipient details only to the extent its tools allow.

• Printed pieces are made to order in the Recipient’s name according to the Client’s design, and an order cannot be cancelled once it enters production.
• The Client sets its own selling prices in its Sales Channel, and the Company plays no part in them. The Company’s fees are independent of the Client’s selling price.
• Catalog blanks, their materials, colours and prices may change, and some may run out temporarily. The Company makes reasonable efforts to give notice of material changes, and the Client remains responsible for monitoring availability and adjusting its listings and campaigns. The Company bears no liability for advertising losses or lost sales caused by a blank running out, a production line stopping or a supply delay.
• The Client acknowledges that colours and sizes may differ slightly between a digital preview and the manufactured piece within customary manufacturing tolerances.

• Service fees are stated in the Client’s dashboard and on the pricing pages, and VAT is added as the law requires.
• The Company takes its fees for each order out of the sale value the Recipient pays, and transfers the Client’s net earnings to its verified bank account weekly. Fees not taken out of a sale are paid from the Client’s wallet, and the Company does not begin such an order whose fees are unpaid. The Client may top up its wallet with any available payment method.
• By enabling wallet auto-recharge or automatic order payment and saving a payment card, the Client authorises the Company and its payment provider to charge the specified amounts to that card without asking each time, and may cancel this authorisation from the dashboard at any time. Card details are held by the licensed payment provider and never reach the Company.
• The Company may change its fees at any time; a change applies to orders received after it is published in the dashboard or on the pricing pages, unless a specific agreement says otherwise.
• The Company issues a monthly statement and a tax invoice for the month’s services. The Company may set off any amount the Client owes it against the Client’s wallet balance or any amount due to the Client.
• Where the wallet balance does not cover an amount due arising from additional fees, differences or returns, the Client pays it within the period the Company sets, and it is a debt due and payable.

When the Client uses the storage services:

• Ownership of stored goods remains with the Client, who confirms that it owns them or is authorised to dispose of them, and that they are lawful and not prohibited.
• Goods are received and counted against the send-stock request, and the Company’s count on receipt is final unless the Client objects within three working days of being notified of it.
• The Company applies reasonable storage practices and is not liable for damage caused by the nature of the goods or defects in their original packaging, or by force majeure such as fire, flood, interruption of public utilities, government orders and the like. Any compensation, where applicable, is determined by the published compensation policy, the specific agreement, or insurance where it exists.
• The Company may withhold release or return of goods until all amounts relating to them are paid.
• If the Client’s account is suspended or terminated and the Client does not collect its goods within sixty days of written notice, the Company may dispose of them as it sees fit after deducting what it is owed, without liability.

• Shipping is carried out by third-party carriers chosen by the Company. The Client acknowledges that delivery times are estimates that depend on the carrier and operating conditions, and the Company does not guarantee them.
• The address and recipient details received from the Client or its Sales Channel are the Client’s responsibility. Any delay, loss, damage, refusal of delivery or additional charge resulting from an error in that data is borne by the Client.
• If the Client enters an incorrect weight, dimensions or description for its goods that results in lower charges, the Company may charge the Client the full difference and deduct it from its wallet or amounts due, and where these are insufficient the Client pays it.
• Shipments that cannot be delivered are returned to the Company’s warehouse: stocked goods go back to the Client’s stock, and a sound printed piece becomes printed stock of its variant, shipped before anything is printed again.

• Where a printing or manufacturing defect is established, or a piece arrives damaged through the fault of the Company or the carrier, the Company reprints and reships at its own cost, provided it is notified within thirty days of delivery with evidence of the defect.
• A return not due to a defect on the Company’s part, such as a change of mind or a wrong size chosen, is not refunded for its manufacturing cost, because the piece was made in the Recipient’s name at the Client’s request.
• A return the Client opens from the dashboard goes to an address the Client picks from its store locations, whatever the fulfilment method, and does not come back to the Company’s warehouse. The return shipping is charged to the Client’s wallet.
• The relationship between the Client and the Recipient regarding returns, exchanges and refunds is the Client’s responsibility alone.

• The Company offers a free plan and paid plans, and the features, price and usage limits of each are shown on the pricing page and in the dashboard before payment.
• A paid plan is paid in advance every 4 weeks or yearly, as the Client chooses, and renews automatically on the saved payment method at the start of each period until the Client cancels it. A yearly plan paid in instalments may carry the instalment provider’s own fees, shown before payment.
• An upgrade to a higher plan takes effect on payment. A downgrade to a lower plan takes effect from the start of the next period, and the Client stays on its current plan until the paid period ends. A downgrade the new plan cannot accommodate, such as the number of seats or stores in use, is refused until the Client adjusts it.
• Cancelling a paid plan returns the Client to the free plan at the end of the paid period. Amounts paid for a period that has begun are not refunded, except as a guarantee or an offer shown to the Client at purchase provides.
• If a renewal cannot be collected, the paid plan’s features stop until payment, after the Client is notified.
• The Company may change plan prices or features, and notifies the Client thirty days before a change applies to its renewal.

• Each plan has usage limits for the agent, credits and AI-based tools, which renew periodically and are shown to the Client in the dashboard.
• Plans are subject to fair usage: the Client keeps to the ordinary use of its business, does not share its account beyond the seats it pays for, and does not use automated programs to access the Services or resell access to them.
• The Company may limit or suspend use that exceeds fair usage or harms the Services or other clients, notifying the Client where possible.

• Some Services, including the agent, the store builder and the Studio, rely on AI models that third-party providers may supply. Their outputs can be inaccurate or unsuitable, and the Client reviews them before publishing or using them.
• The agent asks for the Client’s approval before sensitive operations, such as publishing, prices, stock, discounts and money, and the Client is responsible for what it approves or carries out from its account.
• As between the parties, the Client owns the outputs created for its store, subject to the rights of others and the intellectual property agreement. The Company does not guarantee that an output is unique or free of others’ rights. Using generated images on products offered for sale requires the plan that allows it, as the pricing page states.
• The agent and the AI-based tools may not be used to create content that breaks the law or public decency, infringes others’ rights or marks, impersonates a person or an entity, or misleads consumers, nor to try to get around usage limits or safety controls or to extract the models’ instructions.
• The inputs and files the Client provides are processed to deliver these Services, and may be sent to model providers for that purpose only, under the privacy policy.

Expiry notices for a domain the Client buys through the dashboard are sent by email, to the email address of the Client’s Tamm account:

• From the Registrar: thirty (30) days and five (5) days before the domain’s expiry date, and three (3) days after it expires.
• From the Company, in addition to the Registrar’s notices: thirty (30) days, seven (7) days and one (1) day before the expiry date, and on the expiry date itself, whenever the domain will not renew by itself, because automatic renewal is off or because the wallet does not hold enough for the renewal.