Terms and Conditions of the Tamm Services

In these terms:

• The Company or Tamm: the company named above, any of its affiliates, and every digital channel it runs to deliver its services, including websites, dashboards, programming interfaces and applications.
• The Services: manufacturing and print-on-demand services, storage, order preparation, packing, shipping and returns handling, and the digital tools the Company provides with them.
• The Client: any natural or legal person who opens an account with the Company or requests any of its services.
• The Account: the Client’s account in the Tamm dashboard, including the wallet and the connection data.
• Sales Channel: any website, application, platform or system through which the Client sells to its own customers, whether owned by the Client or provided by a third party, and which the Client connects to its account with the Company.
• The Recipient: the person who buys from the Client through a Sales Channel and to whom an order is shipped.
• An Order: a manufacturing, preparation or shipping order that reaches the Company from the Client directly or through a connected Sales Channel.
• Blanks: the base products in the Company’s catalog on which the Client’s designs are printed.
• Content: any file, design, text, image or mark the Client uploads or directs the Company to use.
• The Wallet: the prepaid balance in the Client’s account from which order fees are deducted.
• Third-party services: any service not owned by the Company, including carriers, payment providers, Sales Channel platforms, hosting and analytics providers.

• The Company is a provider of manufacturing, printing, storage, preparation and shipping services that executes the Client’s orders according to its instructions, and is not a party to the sale between the Client and the Recipient.
• The Client alone is responsible for its Sales Channel, the products it lists there, its prices, its policies, its product descriptions, and for performing its obligations towards the Recipient, including invoicing, tax, refunds and communication.
• The Company is not bound by any promise or warranty the Client gives the Recipient beyond what these terms provide.
• Any dealing between the Client and a third-party service provider, including the Sales Channel platform, is an independent relationship governed by that party’s terms, and the Company is not liable for that party’s breach of its obligations.

• The Client complies with the laws and regulations relevant to its business, including those on electronic commerce, consumer protection, cybercrime, intellectual property and personal data protection.
• Tax invoicing for the Client’s sales to the Recipient is the Client’s responsibility through its Sales Channel. The Company issues its tax invoices for its services to the Client only.
• The Client will not ask the Company to manufacture or ship any product that is prohibited by law or that infringes the rights of others.

• By connecting a Sales Channel to its account, the Client authorises the Company to access and update product, order, shipping and recipient data in that channel, within the permissions the Client grants, for the sole purpose of providing the Services.
• A connection is also subject to the Sales Channel platform’s own terms and policies, and the Company does not guarantee that any connection remains available if that platform changes its interfaces or terms.
• The Company may suspend or restrict a connection where it suspects misuse or cannot verify the data received through it.
• The Client acknowledges that data received from a Sales Channel is processed as received, and that the Company verifies addresses and recipient details only to the extent its tools allow.

• Printed pieces are made to order in the Recipient’s name according to the Client’s design, and an order cannot be cancelled once it enters production.
• The Client sets its own selling prices in its Sales Channel, and the Company plays no part in them. The Company’s fees are independent of the Client’s selling price.
• Catalog blanks, their materials, colours and prices may change, and some may run out temporarily. The Company makes reasonable efforts to give notice of material changes, and the Client remains responsible for monitoring availability and adjusting its listings and campaigns. The Company bears no liability for advertising losses or lost sales caused by a blank running out, a production line stopping or a supply delay.
• The Client acknowledges that colours and sizes may differ slightly between a digital preview and the manufactured piece within customary manufacturing tolerances.

• Service fees are stated in the Client’s dashboard and on the pricing pages, and VAT is added as the law requires.
• The fees for each order are paid from the Client’s wallet when the order arrives, and the Company does not begin an order whose fees are unpaid. The Client may top up its wallet with any available payment method.
• By enabling wallet auto-recharge or automatic order payment and saving a payment card, the Client authorises the Company and its payment provider to charge the specified amounts to that card without asking each time, and may cancel this authorisation from the dashboard at any time. Card details are held by the licensed payment provider and never reach the Company.
• The Company may change its fees at any time; a change applies to orders received after it is published in the dashboard or on the pricing pages, unless a specific agreement says otherwise.
• The Company issues a monthly statement and a tax invoice for the month’s services. The Company may set off any amount the Client owes it against the Client’s wallet balance or any amount due to the Client.
• Where the wallet balance does not cover an amount due arising from additional fees, differences or returns, the Client pays it within the period the Company sets, and it is a debt due and payable.

When the Client uses the storage services:

• Ownership of stored goods remains with the Client, who confirms that it owns them or is authorised to dispose of them, and that they are lawful and not prohibited.
• Goods are received and counted against the send-stock request, and the Company’s count on receipt is final unless the Client objects within three working days of being notified of it.
• The Company applies reasonable storage practices and is not liable for damage caused by the nature of the goods or defects in their original packaging, or by force majeure such as fire, flood, interruption of public utilities, government orders and the like. Any compensation, where applicable, is determined by the published compensation policy, the specific agreement, or insurance where it exists.
• The Company may withhold release or return of goods until all amounts relating to them are paid.
• If the Client’s account is suspended or terminated and the Client does not collect its goods within sixty days of written notice, the Company may dispose of them as it sees fit after deducting what it is owed, without liability.

• Shipping is carried out by third-party carriers chosen by the Company. The Client acknowledges that delivery times are estimates that depend on the carrier and operating conditions, and the Company does not guarantee them.
• The address and recipient details received from the Client or its Sales Channel are the Client’s responsibility. Any delay, loss, damage, refusal of delivery or additional charge resulting from an error in that data is borne by the Client.
• If the Client enters an incorrect weight, dimensions or description for its goods that results in lower charges, the Company may charge the Client the full difference and deduct it from its wallet or amounts due, and where these are insufficient the Client pays it.
• Shipments that cannot be delivered are returned to the Company’s warehouse and handled under the next section.

• Where a printing or manufacturing defect is established, or a piece arrives damaged through the fault of the Company or the carrier, the Company reprints and reships at its own cost, provided it is notified within thirty days of delivery with evidence of the defect.
• A return not due to a defect on the Company’s part, such as a change of mind or a wrong size chosen, is not refunded for its manufacturing cost, because the piece was made in the Recipient’s name at the Client’s request.
• Returns come back to the Company’s warehouse. The piece is inspected; a sound piece of the Client’s stock is returned to its inventory and the Client is told about a damaged one. Returns handling fees are stated on the pricing pages.
• The relationship between the Client and the Recipient regarding returns, exchanges and refunds is the Client’s responsibility alone.